How can we help?
Get help with watching films, your account, or your membership. To share a film with Dreamlet, visit the filmmaker application page.
Watching and account help
Email hello@dreamlet.studio. We aim to reply within two business days.
Support is available by email.
Payment and refund help
GregoryO, Inc. sells the membership and Stripe processes the payment. To change your card, read an invoice or cancel, sign in and open your account, then “Manage membership” — that is Stripe's billing portal, and it is the fastest route. Refunds are decided by Dreamlet, not by Stripe: email hello@dreamlet.studio and we will answer within two business days.
Cancel renewal
Review the steps and when access ends in our cancellation policy.
Request a refund
Eligibility and request routes are described in our refund policy.
Report a rights issue
Email the film or page, your relationship to the work, and the action you are requesting to hello@dreamlet.studio.
Questions
- Where can I watch?
- In the web browser on your phone or laptop. Sign in at dreamlet.studio as a member and open a film.
- Are there captions?
- Not yet: none of the films has captions today. We are asking filmmakers for caption files.
- How do I cancel?
- Sign in, open your account and choose “Manage membership” to cancel in Stripe's billing portal; your access continues to the end of the period you have already paid for. Canceling is not a refund: see our refund policy.
Business information
Dreamlet Studio is a brand operated by GregoryO, Inc., New York, NY, which is the seller of the Dreamlet membership. Stripe processes payments and hosts the checkout page; Dreamlet never receives your card number.