Refund Policy

Dreamlet does. GregoryO, Inc. is the seller of the membership; Stripe is our payment processor and does not make refund decisions on our behalf. Send every refund request to hello@dreamlet.studio. An approved refund is issued through Stripe to the original payment method.

Unless applicable law requires otherwise, Dreamlet membership charges are generally non-refundable and non-exchangeable, because a membership gives immediate access to the service for the period it covers. We will consider a timely request in good faith, particularly where a material technical or product problem prevented you from using what you paid for. Nothing in this policy limits mandatory consumer rights, or rights relating to a service that is not as described, faulty, or not fit for purpose.

Statutory withdrawal periods differ by country, and several of them are shortened or waived once streaming of digital content begins at your request. Where such a right applies to you, we honour it regardless of the paragraph above — tell us in your request and we will apply it.

These are two separate things and each has to be done on purpose.

• Canceling stops the next renewal. Your access continues to the end of the period you have already paid for. Do it yourself in Stripe's billing portal, from your Dreamlet account — see the Subscription and Cancellation Policy.
• A refund returns money you have already paid. It does not, by itself, end your membership or stop the next renewal: if you want both, ask for the refund and cancel, or say so in your request and we will cancel the subscription for you.

1. If Dreamlet is not working as described, email hello@dreamlet.studio so we can try to fix it first — that is usually faster than a refund.
2. To ask for the refund itself, email the same address with the account email address you used, the date and amount of the charge, and the reason. The receipt Stripe sent you has the date and amount on it.
3. Say whether you also want the membership canceled. We reply within two business days.

If you do not recognise a charge, please email us before disputing it with your bank. A dispute is decided by the card networks rather than by us, takes far longer than a refund, and may end the membership while it is in progress.

Product, account, billing and refund questions all go to the same place: hello@dreamlet.studio, within two business days. See also our Support page.